Mr de Beer
Support
Last updated:
Stuck, or something is not right? Here is how to get help. A person reads every email.
Talk to a person
Email hallo@mnrdebeer.com. Tell us what you tapped and what went wrong. A screenshot helps.
We aim to reply within two working days. We are a small team, so now and then it takes longer.
Get more credits
Open the Credits screen and tap "Ask for more credits". Tell us what you are making. We read each one.
You can also email hallo@mnrdebeer.com, or buy credits on the Credits screen. Building a book is always free. Credits pay for the AI.
Cancel the monthly credit plan
Apple bills the plan, so you cancel it with Apple. We cannot cancel it for you.
On your iPhone: open Settings, tap your name, tap Subscriptions, tap Mr de Beer, then tap Cancel Subscription.
Do it at least 24 hours before the month ends, or the plan renews once more. Credits you already have stay in your account.
Apple's help page: https://support.apple.com/118428
Ask for a refund
Apple handles refunds for anything bought in the iPhone app. Go to https://reportaproblem.apple.com, sign in with your Apple ID, and pick the purchase.
If a rewrite or a picture fails on our side, the credit comes back by itself. If it did not, email us.
Delete your account
In the app, open the Account screen and tap Delete account. You may need to sign in again first.
This deletes your books, their pictures and their narration, your credits, and your sign-in. It cannot be undone, and unused credits are lost.
We keep only the payment records tax law asks for, and they no longer point back to you.
Deleting your account does not cancel the monthly credit plan. Cancel it with Apple first.
Camera and microphone
The app does not use your camera or your microphone. Mr de Beer cannot see or hear anyone. He works with the words you type.