Support

Email hallo@mnrdebeer.com. Tell us what you tapped and what went wrong. A screenshot helps.

Or chat on WhatsApp: https://wa.me/27689283752?text=Hi%20Mr%20de%20Beer%2C%20I%20have%20a%20question%20about%20my%20book.

We aim to reply within two working days. We are a small team, so now and then it takes longer.

Open the Credits screen and tap "Ask for more credits". Tell us what you are making. We read each one.

You can also email hallo@mnrdebeer.com, or buy credits on the Credits screen. Building a book is always free. Credits pay for the AI.

A Mr de Beer Pass bought in the iPhone app (or the old credit plan) is billed by Apple, so you cancel it with Apple. We cannot cancel it for you.

On your iPhone: open Settings, tap your name, tap Subscriptions, tap Mr de Beer, then tap Cancel Subscription.

Do it at least 24 hours before it renews, or it renews once more. You keep everything until the end of the time you paid for. Credits you already have stay in your account.

Apple's help page: https://support.apple.com/118428

A Mr de Beer Pass bought in the Android app (or the old credit plan) is billed by Google Play, so you cancel it in Google Play. We cannot cancel it for you.

Open the Google Play Store app, tap your profile picture, tap Payments & subscriptions, tap Subscriptions, tap Mr de Beer, then tap Cancel subscription.

Do it before the next renewal date, or it renews once more. You keep everything until the end of the time you paid for. Credits you already have stay in your account.

Google's help page: https://support.google.com/googleplay/answer/7018481

In the app, open the Account screen, tap your membership, then tap Cancel. It stops renewing at once.

No app to hand? Email hallo@mnrdebeer.com from the address you sign in with, and we cancel it for you.

You keep everything until the end of the time you paid for, including a Book Club book you have not chosen yet. Credits you already have stay in your account.

Apple handles refunds for anything bought in the iPhone app. Go to https://reportaproblem.apple.com, sign in with your Apple ID, and pick the purchase.

Google Play handles refunds for anything bought in the Android app. Its help page shows how: https://support.google.com/googleplay/answer/2479637

We handle refunds for anything paid through PayFast: a printed book, or credits bought on the web app. Email hallo@mnrdebeer.com with what you bought and when.

A credit pack from the web app can be refunded within 14 days if you have not used any of it. Within 7 days you get back everything you paid. From day 8 to day 14 you get back what you paid less PayFast's processing fee, which PayFast does not give back to us.

If a rewrite or a picture fails on our side, the credit comes back by itself. If it did not, email us.

In the app, open the Account screen and tap Delete account. You may need to sign in again first.

No app to hand? Email hallo@mnrdebeer.com from the address you sign in with, and we delete it for you.

This deletes your books, their pictures and their narration, every photo and drawing you gave us, your credits, and your sign-in. It cannot be undone, and unused credits are lost.

We keep only the payment records tax law asks for, and they no longer point back to you.

Deleting your account does not cancel a membership or the old credit plan. Cancel it first: with Apple on iPhone, in Google Play on Android, or on the Account screen for one paid through PayFast. The steps are above.

To remove one picture, delete its card from your cast, or give the card a new picture. The picture you gave us is deleted with it.

To remove them all, open the Account screen and tap Withdraw consent. Every photo and drawing you gave us is deleted.

Deleting your account deletes them too.

The app uses your camera only when you tap Take a photo, and your photos only when you tap Choose a picture. Both are for making a character from a picture. Nothing is sent until you say yes on the screen that follows.

The app never uses your microphone. Mr de Beer cannot see or hear anyone. He works with the words you type and the pictures you choose to give.